The boring stuff, but we gotta have it to keep us all honnest!

Privacy Policy

1. Protection of your data is important to us.

Kent Commercial Kitchens, referred to later in this document as KCK, takes your privacy seriously. Data protection is therefore the highest priority for us. To operate our website and provide the services on the website we require certain information which may include some personal data. In this Privacy Policy, we wish to inform you specifically about which personal data we collect, process and use in relation to the operation of the website online service, and the purposes for which they are used. We guarantee that we use your data in accordance with all the applicable data protection regulations only to offer you the optimal service.
The terms defined in our Terms of Use have the same meaning in this Privacy Policy, unless expressly stated otherwise in the Privacy Policy. We use specialist terms relating to data protection, such as “personal data”, “processing” and “pseudonymisation”, always within the meaning specified by the European General Data Protection Regulation 2016/679 (“GDPR”).

2. Who is responsible for your data?
KCK is responsible for lawful processing of your data.

3. Which data do we collect and for what purposes?
3.1 Usage data
When you use the KCK website, servers automatically save certain information about
• the end device you are using (iPhone/iPad, smartphone, tablet, desktop PC). This includes information about the device type, the device ID (e.g. IMEI, Android Device ID, Open UUID), the web browser used, the operating system and certain settings,
• the domain name or IP address,
• the date and time of use.
We require these usage data to make our services available to you (e.g. to adapt our service to the end device you are using), to detect and rectify any technical problems that arise and to recognise and prevent any misuse of our services. If the above usage data are personal data, the legal basis for their processing is Art. 6 (1) sub-paragraph 1 (f) GDPR. We also make use of usage data in anonymised form, i.e. without any possibility of identifying you as the user, for statistical purposes and to improve our service.
If you make use of the KCK website, certain information about the end device you are using is sent to an external service provider, in the form of log data about the app in question, an error report, language, storage profile, call hierarchy, IP address, device ID (e.g. MEI, Android Device ID, Open UUID). The service provider helps us to determine the cause of the crash and to rectify any technical problems. If the above usage data are personal data, the legal basis for their processing is Art. 6 (1) sub-paragraph 1 (f) GDPR.
Apart from this, KCK will only use your usage data in combination with your identity and possibly associate them with other information about you if you have first given us your express consent to do so. The legal basis for processing in this case is Art. 6 (1) sub-paragraph 1 (a) and (f) GDPR.

3.2 Registration data
You have to register to be able to use certain functions offered through the KCK website. Certain information is required for registration, depending on the function required (e.g. name of the company, email address, product used, etc.). We require this information to set up and manage your user account, to identify authorised users and to offer you the function you require. The legal basis for processing the data described in this section is Art. 6 (1) sub-paragraph 1 (b) and (f) GDPR.

3.3 Contact details
You have the option to contact us, to ask us questions for example, through the KCK website by means of the contact form. We request your contact details through the contact form (e.g. first name and surname, address, email address and department). You may also provide information about your company, your telephone and fax number. We use this data exclusively to respond to the questions you send to us.
The legal basis for processing the data described in this section is Art. 6 (1) sub-paragraph 1 (b) and (f) GDPR.

3.4 Data in relation to the use of additional functions and services
we may collect additional data that are required to provide and use the function in question. Depending on the function in question, this may include, for example, information about
• devices you use (e.g. type designations, serial numbers, Mac address, etc.)
• the location of the devices you use
• any malfunctions in the devices you use.

KCK has the right to process and use the data collected in the context of the use of the functions provided via the KCK website in anonymised form for its own commercial purposes (e.g. for statistical evaluations and to improve the functions, quality and products).

3.5 Use of your data by KCK
KCK uses the data collected in accordance with sections 3.1 to 3.4 for the purposes explained therein.
Only if you have given us your express consent to do so will we also use your data to send you information about selected products and offers by email. In this case, the legal basis for processing is Art. 6 (1) sub-paragraph 1 (a) GDPR. You may revoke your consent at any time, with effect from that point forward, by sending an email to sales@kck.ltd

4. When do we pass on your data to third parties?
We call on the support of external service providers for certain technical processes of data analysis, processing and storage (e.g. to obtain aggregated, non-personal statistics from our databases, to store backup copies or to rectify technical problems). These service providers are carefully selected and meet high data protection and security standards. They are obliged to maintain strict confidentiality and process data only on our behalf and in accordance with our instructions. The legal basis for collaboration with these service providers is Art. 28 GDPR.
Apart from the cases explained in this Privacy Policy, we only pass data on to third parties without your express consent if we are compelled to do so by law or by an official or court order.

5. Cookies and Google Analytics
Our KCK website uses cookies. “Cookies” are small text files that are saved on your data carrier and exchange certain settings and data with our system via your browser. A cookie usually contains the name of the domain from which the cookie data were sent, information about the age of the cookie and an alphanumerical identification code. Cookies make it possible for us to present the KCK website in an appealing way for you and make your use of it easier by, for example, storing certain inputs made by you so that you do not have to re-enter them repeatedly. We use two types of cookies:
Session cookies: Session cookies are erased when you close your browser.
Permanent cookies: Permanent cookies remain on your computer’s hard drive for a certain period. When you visit our website again, the fact that you have previously visited us and the inputs and settings you prefer are recognised.
The information saved in the cookies is not used by us to identify you and is not associated with any other personal data that we have saved about you.
The KCK website uses Google Analytics, a web analysis service provided by Google Inc. (“Google”). Google Analytics also uses cookies. The information generated by the Google Analytics cookie about your use of the KCK website is usually transmitted to a Google server in the USA, where it is stored.
The KCK website uses Google Analytics with the extension “anonymize IP”. This means that your IP address, which is collected by the Google Analytics cookie, is truncated by Google within Member States of the European Union or in other countries that are signatories to the Agreement on the European Economic Ares before it is transferred to the USA. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there.
Google uses the information generated by the Google Analytics cookie on our behalf to analyse your use of the website, to compile reports about website activities and to provide other services to us relating to use of the website and the internet. Google will not associate the IP address transmitted by your browser in the context of Google Analytics with any other data held by Google. Depending on the browser you use, you can prevent Google from collecting the data generated by the cookie regarding your use of the KCK website (including your IP address) and prevent processing of those data by Google by downloading and installing the browser plugin available at the following link http://tools.google.com/dlpage/gaoptout?hl=en. If you are using a mobile end device (smartphone or tablet), you can do this via the following link: Deactivate Google tracking on mobile end device
Further information regarding terms of use and data protection can be found at http://www.google.com/analytics/terms/gb.html and https://support.google.com/analytics/answer/6004245?hl=en. Please be aware that the code “gat._anonymizeIp();” has been added to Google Analytics on this website to ensure that any IP addresses collected are anonymised (so-called IP masking).
If you do not wish cookies to be used (including the Google Analytics cookie), you can set your browser in such a way that storage of cookies will not be accepted. Please note, however, that in this case you might only be able to use the KCK website to a limited extent, if at all. If you wish to accept our cookies only and not the cookies of our service providers and partners, you can select the settings “Block cookies from third-party providers” in your browser.
The legal basis for processing personal data using cookies is Art. 6 (1) sub-paragraph 1 (f) GDPR.

6. Where is my data stored?
KCK does not store you data directly. Your data is kept secure within the Shopify website platform on secure servers.

7. For how long is my data stored?
We save the usage data described under 3.1 permanently for you. Otherwise, your data is erased when knowledge of it is no longer required for the purposes described, unless statutory provisions specify a longer storage period.

1. Specific information about the application procedure
The data concerned are all information that you have provided to us for the purpose of processing your application (Art. 6 (1) (b) GDPR and Art. 88 GDPR).

2. Specific information about processing of customer/potential customer data
The data concerned are all information that you have provided to us to execute contracts (Art. 6 (1) (b)); we collect any additional data for processing only on the basis of your express consent (Art. 6 (1) (a) GDPR).
The data are used, among other things, to draw up quotations, for orders, sales and invoicing, and for the purposes of quality assurance.
Other recipients may include external service providers or other contractors who require the data, among other things, for data processing relating to shipping, transport and logistics.
Other external bodies may also be recipients if the data subject has given his/her consent (Art. 6 (1) (a) GDPR) or transmission is permitted on the basis of an overriding interest (Art. 6 (1) (f) GDPR), including for information about creditworthiness in the case of purchase on account, electronic transmission of information and quality assurance purposes. If statutory regulations take precedence, the data may also be passed on to public bodies including the tax office and customs agency (Art. 6 (1) (c) GDPR).
In the context of execution of contracts, commissioned data processors from outside the European Union may also be used.
The duration of data storage is determined by the statutory storage obligations and is usually 10 years

3. Specific information about processing of employee data
We process data in the context of employment in order to execute contracts (Art. 88 GDPR); any additional data is processed only on the basis of your express consent (Art. 6 (1) (a) GDPR).
Possible recipients of the data include public bodies if there are overriding legal regulations, among them the tax office, social insurance agencies and professional associations.
If the data subject has given his/her consent or transmission is permitted on the basis of an overriding interest, other external bodies may be recipients, including for order acquisition and insurance services. Transmission to a third country does not take place.
The duration of data storage is determined by the statutory storage obligations and is usually 10 years.

4. Specific information about processing of supplier data
The data concerned are all information that you have provided to us for execution of contracts (Art. 6 (1) (b) GDPR); any additional data is processed only on the basis of your express consent (Art. 6 (1) (a) GDPR).
The data are used, among other things, for enquiries, purchasing and quality assurance.
Other recipients may include external service providers or other contractors who require the data for data processing, bookkeeping and processing of payments, among other things.
Other external bodies may also be recipients provided that the data subject has given his/her consent (Art. 6 (1) (a) GDPR) or if transmission is permitted on the basis of an overriding interest, including for information about creditworthiness in the case of purchase on account, for electronic transmission of information and for quality assurance purposes. If legal regulations take precedence, public bodies such as the tax office and customs agency may also be recipients.
In the context of execution of contracts, commissioned data processors from outside the European Union may also be used.
The duration of data storage is determined by the statutory storage obligations and is usually 10 years.

On request, you can obtain information about the data that KCK has stored about you at any time. Please send an email to sales@kck.ltd. If the relevant statutory requirements apply, you also have the right to rectification, erasure or restriction of processing.
You can alter your registration data at any time. Please note that you will not be able to use areas of the KCK website that are protected by a log-in if you erase your registration data.
If you wish to delete your log-in details permanently, please notify us by email at sales@kck.ltd. We shall erase or anonymise all of the information held about you within 14 days of receipt of your application for erasure, unless we are obliged to retain the data by law.
You may also obtain the data that you have provided to KCK in a structured, standard and machine-readable format.
If processing of personal data for the purposes specified above is on the basis of Art. 6 (1) sub-paragraph 1 (f) GDPR, you may object to it at any time if the legal requirements are met. Informing sales@kck.ltd of this is sufficient.
You also have the right to consult the Regional Data Protection Officer about any complaint.

If you have any questions about this Privacy Policy, please contact us at sales@kck.ltd or by post or fax.
We may revise this online privacy policy from time to time. If we make any material changes, we will notify you by posting a prominent announcement on the Web site. If we are going to use your personally identifiable information in a manner different from that stated at the time of collection we will notify you via e-mail and will not proceed until we have your express permission.

1st Jan 2019

Terms and Conditions

Kent Commercial Kitchens Ltd Terms Of Business

These terms and conditions form the basis on which you can visit our website.
Please read them carefully as they contain important information.
They are a standard set of conditions and our intention is to be fair and honest.

General terms and conditions This site is owned and operated by Advantage Catering Equipment in this case trading as Kent Commercial Kitchens. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at info@kentcommercialkitchens.co.uk or 01304 249963 .

Definitions Advantage Catering Equipment Ltd - Hereafter refered to as 'the company'. Registered company number 06749771 in England. The Customer - means any person either as a business or a private individual who places an order with the company. The Goods - means any items or in some cases services supplied by the company.

1 The contract between us We must receive payment of the whole of the price for the goods that you order before your order can be completed. [Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form] (or) [Your payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted to us when we send to you an email that the goods have been sent to you]. Our acceptance of your order brings into existence a legally binding contract between us.

2 Ownership of rights All rights, including copyright, in this website are owned by or licensed to the company. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

3 Accuracy of content We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.

4 Damage to your computer We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any website's accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

5 Availability All orders are subject to acceptance and availability. If the Goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock, cancel your order or accept a suitable alternative product..

6 Ordering errors You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.

7 Price The prices payable for goods that you order are as set out in our website. The website allows you the choice to display prices as either VAT inclusive or VAT exclusive at the current rates and are correct at the time of entering information. Wherever it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, offer to sell you the goods of the specification and description at the price stated in the email and will state the period for which the offer or the price remains valid.

8 Payment terms We will charge your credit account for payment upon receipt of your order unless delivery cannot be fulfilled within 30 days. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account then we can cancel the contract and or suspend any further deliveries to you. This does not affect any other rights we may have.

9 Delivery Charges Delivery charges vary according to the type of goods ordered and cannot be refunded. Our delivery charges are set out HERE in our website.

10 Delivery We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.

11 Risk/Title 11.1 The goods are at your risk from the time of delivery. 11.2 Ownership of the goods shall not pass to you until we have received in full (in cash or cleared funds) all sums due to us in respect of: (a) the goods; and (b) all other sums which are or which become due to us from you on any account. 11.3 Until ownership of the goods has passed to you, you will: (a) hold the goods on a fiduciary basis as our bailee; (b) store the goods (at no cost to us) separately from all your other goods or of any third party in such a way that they remain readily identifiable as our property; (c) not destroy, deface or obscure any identifying mark or packaging on or relating to the goods; and (d) maintain the goods in satisfactory condition and keep them insured on our behalf for their full price against all risks to our reasonable satisfaction. On request you shall produce the policy of insurance to us. 11.4 Your right to possession of the goods will terminate immediately if: (a) you have a bankruptcy order made against you or you make an arrangement or composition with your creditors, or otherwise take the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or (if being a body corporate) you convene a meeting of creditors (whether formal or informal), or enter into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or have a receiver and/or manager, administrator or administrative receiver appointed of your undertaking or any part thereof, or documents are filed with the court for the appointment of an administrator or notice of intention to appoint an administrator is given by you or your directors or by a qualifying floating charge holder (as defined in paragraph 14 of Schedule B1 to the Insolvency Act 1986), or a resolution is passed or a petition presented to any court for your winding-up or for the granting of an administration order in respect of you, or any proceedings are commenced relating to the insolvency or possible insolvency of you; or (b) you suffer or allow any execution, whether legal or equitable, to be levied on your property or obtained against you, or fail to observe or perform any of your obligations under this contract or any other contract between the you and us, or you are unable to pay your debts within the meaning of section 123 of the Insolvency Act 1986 or you cease to trade; or (c) you encumber or in any way charge any of the goods. 11.5 We will be entitled to recover payment for the goods notwithstanding that ownership of any of the goods has not passed from us. 11.6 You grant us, our agents and employees an irrevocable license at any time to enter any premises where the goods are or may be stored in order to inspect them, or, where the your right to possession has terminated, to recover them. 11.7 Where we are unable to determine whether any goods are the goods in respect of which your right to possession has terminated, you will be deemed to have sold all goods of the kind sold by us to you in the order in which you were invoiced. 11.8 On termination of the Contract, howsoever caused, our (but not your) rights contained in this 11 will remain in effect.

12. Acknowledgement and acceptance of your order You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order and e-mail you again to confirm details.

13. Cancellation rights We will accept return of goods for any reason if we are contacted within 48 hours of receipt and the goods can be returned to us within 7 days of receipt. If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible. You will then be refunded to your original payment method less our original delivery costs and any subsequent collection costs and a 20% restocking fee. Cancellation prior to dispatch may also lead to costs being incurred.

14 Cancellation by us 14.1 We reserve the right to cancel the contract between us if: 14.1.1 we have insufficient stock to deliver the goods you have ordered; 14.1.2 we do not deliver to your area; or 14.1.3 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers. 14.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.

15 Liability 15.1 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable). If you notify a problem to us under this condition, our only obligation will be, at your option: 15.1.1 to make good any shortage or non-delivery; 15.1.2 to replace or repair any goods that are damaged or defective; or 15.1.3 to refund to you the amount paid by you for the goods in question in whatever way we choose. 15.2 Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract. Our liability shall be limited to the contract price 15.3 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase. 15.4 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

16 Exclusion of liability 16.1 We shall not be liable to you regardless of the form of action, whether in contract, tort (including negligence and breach of statutory duty), strict liability, or otherwise whatsoever for, 16.1.1 any delay in supplying the goods, or 16.1.2 any loss of profit, business, contracts or revenues, or 16.1.3 failure to achieve anticipated savings in costs or expenses, or 16.1.4 any special, indirect or consequential loss or damage of any nature whatsoever, or 16.1.5 damage to property including without limitation damage to floor coverings, contents or fabric of the premises to which goods are delivered, the contents of any refrigerator or other cooling or freezing device or any other goods whatsoever, or for consequential loss including without limitation removal or rectification work required in connection with the installation of repaired or substitute goods or failure to supply parts under warranty, shelves, baskets or other accessories, loss of profit or wasted expenditure

17 Notices Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Unit 12 Shorncliffe Industrial Estate, North Close, Folkestone, CT20 3UH and all notices from us to you will be displayed on our website from to time.

18 Changes to legal notices We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

19 Law, jurisdiction and language This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

20 Invalidity If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

21 Privacy You acknowledge and agree to be bound by the terms of our privacy policy seen HERE

22 Third party rights Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

1st Jan 2024

Product Warranty Information

Buying a product with a parts and labour warranty

Products that have a parts and labour warranty included in the purchase price will be clearly indicated along with the length of the warranty, which starts from the date delivered.

Your sales invoice will detail the type and length of warranty

For many products an extended warranty is available for further peace of mind however most manufacturer's will insist that this is purchased at the time the machine is ordered.

What is covered… All repairs required resulting from breakdown within the warranty period, not caused by reasons listed below. Repair will either be carried by either our own engineers or the manufacturer’s representative, whichever is quickest and most convenient.

What is not covered… Any costs arising from an engineers visit identifying the cause of failure to be incorrect installation, miss operation, negligence, insufficient cleaning, incorrect programming, limescale buildup, adjustments and consumables.

Unlesss otherwise stated the warranty will be the manufacturer's so you are at liberty to contact them with any issues, however as our customer we consider it our job to help you solve these issues as quickly and efficiently as possible.

Many of the items we sell are not suitable for unskilled installation, espcially those using gas, therefore if it is suspected that this is the cause of the fault we may ask for proof of professional involvement during installation.

What to do if you have a problem...Check the obvious first, has anyone turned off the water or power? If you are satisfied that the machine has developed a faut then complete the form below.

Buying a product with a parts only warranty

Products that have a parts only warranty included in the purchase price will be clearly indicated along with the length of the warranty, which starts from the date delivered.

Your sales invoice will detail the type and length of warranty

Buying with a parts only warranty is a choice often made for the following reasons

  • Some businesses have their own competent maintainers, that are capable of dealing with any issues that my occur with the machine so a parts only warranty is preferred.
  • Others may just want to take advantage of this being the lowest price that the machine can be purchased for
  • Some products have a far lower risk of mechanical failure than others so a parts only warranty may suffice.
  • A common misconception is that all products should have a parts and labour warranty. Whilst this is the case for consumer law the same is not true for business to business transactions and is personal choice for the buyer.

You should be aware of the limitations of this type of warranty:

What is covered... Parts that suffer a mechanical failure within the warranty term are covered under warranty.

What is not covered...Parts needing replacement due to incorrect installation, miss operation, negligence, insufficient cleaning, programming, limescale buildup adjustments and consumables.
You are liable for any labour costs arising from an engineer’s visit after installation, including diagnostic and repair visits within the warranty period.

What to do if you have a problem...Check the obvious first, has anyone turned off the water or power?
If you are satisfied that the machine has developed a fault then you should instruct your own local repairer.
Should they discover any parts need raplacing then contact us and they will be sent to you for your repairer to replace.
Please keep any faulty parts identified, as often manufacturers require them returned for testing and product improvement.

Buying a product with return to base warranty

Products that have a return to base warranty included in the purchase price will be clearly indicated along with the length of the warranty, which starts from the date delivered.

Your sales invoice will detail the type and length of warranty

Some smaller pieces of equipment are repaired back at the manufacturers depot, please call us for returns instructions.

1st Jan 2024

Diversity and Equality Policy


As part of the commitment made by Kent Commercial Kitchens (The Business) to Equality of Opportunity it has adopted a Policy statement covering its employment practices and procedures.

This document outlines the policy that must be strictly adhered to by every employee. All breaches of this policy will be investigated and, where appropriate, disciplinary procedures followed.

Equal Opportunities

Relates to treating people the same, although they may belong to certain groups. Equal Opportunities in particular relates to a Legal Framework, which makes it illegal to discriminate against people because they belong to particular groups.


Diversity is a broader concept that builds upon the progress made through equal opportunities. Everyone is different and diversity is about recognising, respecting and valuing the differences we each bring to work.

Equal opportunities and diversity work together by addressing the inequalities and barriers faced by people in under-represented groups and by valuing, learning and benefiting from the diverse cultures in society and our staff.

General Statement of Policy

It is our policy that no employee or prospective employee will receive less favourable treatment or is disadvantaged by any circumstances, conditions or requirements that cannot be justified.

The Policy Statement

The Management of the business recognises that people are discriminated against and will make every effort to ensure they will not unreasonably exclude any individual from access to any activities, goods, facilities or services, or any employment opportunities, that they offer.

As an employer committed to equality and diversity in all its practices we recognise that groups and individuals are discriminated against on the basis of age, gender, ethnic origin, race, nationality, colour of skin, sexuality, impairment (physical, sensory or learning), physical appearance, marital or other life status, religious or political belief and other differences that cannot be justified.

Every employee is entitled to expect equality of opportunity in all aspects of their employment including its terms and conditions.

Every potential employee is entitled to expect the recruitment process to be free of all unreasonable barriers

All employees of the business shall be made aware of this policy and its implications for them.

What we expect from our Employees

Whilst the responsibility for creating and monitoring a culture of equality of opportunity rests with the business, its success relies on each employee playing their part.

Employees have a number of responsibilities; many of which are directly related to their jobs, but the following are general instructions that apply to everyone:

  1. Every employee shall comply with measures that are introduced to ensure equality of opportunity and non-discrimination. Training appropriate to each employee’s role will be provided.
  2. Those individuals responsible for other employees are not to discriminate when applying processes relating to the training, advancement, performance management, transfer, redeployment, discipline, retirement, dismissal or redundancy, benefits, facilities and services
  3. No employee shall induce, or attempt to induce other employees or trade unions or management to discriminate
  4. No employee shall victimise an individual on the grounds that they have made complaints or provided information about discrimination or harassment.
  5. No employee shall harass abuse or intimidate another employee on any grounds.

Publicising and Advertising Vacancies

All vacancies shall first be advertised internally in the first instance; if no internal candidate is appointed then the post shall be advertised externally.

All recruitment material and processes, including advertisements will be available, or be offered, in a variety of media that reflects the basic requirements of the post. Use shall be made of local media, job centres and careers offices.

Potential applicants shall be given clear and accurate information about posts through a job description and person specification that includes only requirements that are necessary and justifiable for the effective performance for the job.

Advertisements in printed media shall adhere to clear print guidelines.

All recruitment advertisements shall draw attention to the businesses Equal Employment Opportunity Policy, its status as a disability Symbol user, and that any applicant for a post who wishes to declare that they have a disability and who satisfies the job description and person specification will be offered an interview.


Recruitment practice and procedures shall be as open and as barrier free as possible

Application forms and other supporting material shall be free of personal questions or requests for information from which inferences could be drawn as to the status of an individual that are irrelevant to the job description.

Selection criteria shall be kept under review to ensure that they are justifiable for the effective execution of the job.

More than one person shall be involved in short listing and selection for interview, and all involved shall have received training in equality and diversity.

Assessment shall be conducted on an objective basis and shall deal only with the applicant’s suitability for the job and ability to meet the job requirements.

Questions and selection tests shall relate to the requirements of the job and shall be carried out by staff trained in carrying out the tests and the assessment of results.

No applicant shall be disadvantaged by an interview’s timing, location or facilities.

Reasons for selection or rejection of applicants shall be recorded.

All applications shall be subject to confidential monitoring system using only the approved form.

Any applicant for a post who wishes to declare that they have a disability and who satisfies the job description and person specification will be offered an interview. A statement to this effect shall appear in recruitment material and any advertisement.


Our policy of equality extends to training; this covers its general training program and training in disability awareness and equality and diversity training.

Each employee has the right to expect not to be unreasonably discriminated against, either directly or indirectly, in the opportunities to be trained, in how it is provided, where it is provided and through what medium

All new employees shall receive induction training within one month of starting work to give them a good understanding of the organisation and its policies and practices.

Regular and appropriate training will be provided to all staff to enable them to perform their jobs effectively and to ensure that they have the best opportunities for advancement.

Where relocation or redeployment is being considered, re-training will be discussed with the individual concerned and if found to be necessary and appropriate will be agreed in advance of any decision being taken.

All staff involved in selection or interviewing shall be trained to ensure that appointments are made on an objective basis.

Personnel involved in management, selection and dealing with the public shall be trained and receive guidance in the law, best practice and organisational policy, their own personal responsibilities and corporate liability under the law and the nature and effect of both reasonable and unreasonable discrimination.

Terms and Conditions of Employment

The business complies with the Equal Pay Acts and is committed to ensuring that they do not unreasonably discriminate against any individual in the terms and conditions, both contractual and implied, within which they offer and provide employment.

Staff facilities and services shall be equally available to all employees and where, for reasons of space and cost, this is not being achieved, reasonable alterations will be made.

Contracts and Terms and Conditions of employment shall be made available in a variety of media and positive consideration will always be given to requests for them in other formats.


The Diversity & Equality Specialist Advisor is responsible for monitoring the effective implementation of the Equality & Diversity Policy with overall responsibility for its implementation and supervision remaining with the Agency.

All aspects of Personnel policies and procedures shall be kept under review and as part of this, and in order to identify the effectiveness of Policy implementation, an anonymous and confidential record maintained giving a profile of the businesses staff make up. A voluntary monitoring form shall be issued with every application form with a separate and identifiable envelope for its return with the application. The Human Resources Team shall ensure that they remain un-opened until a successful appointment has been made. The information will then be logged for monitoring purposes.

The employee audit will be carried out annually, normally in May to establish the composition of the work force.

Employees are entitled to access, check, correct and up-date their own record of these details. Otherwise access to this information shall be restricted and controlled by the Human Resources Team.

1st Jan 2019

Environmental Policy

Kent Commercial Kitchens is committed to providing a quality service in a manner that ensures a safe and healthy workplace for our employees and minimises our potential impact on the environment. We will operate in compliance with all relevant environmental legislation and we will strive to use pollution prevention and environmental best practices in all we do.

We will:

  • integrate the consideration of environmental concerns and impacts into all of our decision making and activities,
  • promote environmental awareness among our employees and encourage them to work in an environmentally responsible manner,
  • train, educate and inform our employees about environmental issues that may affect their work,
  • reduce waste through re-use and recycling and by purchasing recycled, recyclable or re-furbished products and materials where these alternatives are available, economical and suitable,
  • promote efficient use of materials and resources throughout our facility including water, electricity, raw materials and other resources, particularly those that are non-renewable,
  • avoid unnecessary use of hazardous materials and products, seek substitutions when feasible, and take all reasonable steps to protect human health and the environment when such materials must be used, stored and disposed of,
  • purchase and use environmentally responsible products accordingly,
  • where required by legislation or where significant health, safety or environmental hazards exist, develop and maintain appropriate emergency and spill response programmes,
  • communicate our environmental commitment to clients, customers and the public and encourage them to support it,
  • strive to continually improve our environmental performance and minimise the social impact and damage of activities by periodically reviewing our environmental policy in light of our current and planned future activities.

We are a licensed waste carrier Certified by The Environment Agency, license registration CB/TE5437W

We are also and ISO accredited company having achieved ISO 14001 and as such operate an Environmental management system

1st Jan 2024