Terms & Conditions

Last updated: 10 June 2026

These terms and conditions govern the services provided by Kent Commercial Kitchens, a trading name of Advantage Catering Equipment Ltd, to our customers. By asking us to carry out a site survey, accepting a quotation, or instructing us to begin any design, supply or installation work, you agree to these terms and conditions.

1. Who we are

Kent Commercial Kitchens is the commercial kitchen design, supply and installation brand of Advantage Catering Equipment Ltd, registered in England and Wales.

Company name: Advantage Catering Equipment Ltd
Company No.: 06749771
Registered address: Unit 12 Shorncliffe Industrial Estate, North Close, Folkestone, Kent, CT20 3UH
VAT number: GB 131 0434 71
Contact: sales@advantagecateringequipment.co.uk · 01304 249963

2. Scope of services

We provide commercial kitchen design consultancy, equipment specification and supply, and full kitchen installation services to hotels, restaurants, gastropubs, schools, public sector organisations and similar operators across Kent and the South East.

Specifically, our work may include: measured site surveys, CAD design and layout drawings, equipment specification, extraction and ventilation design, stainless steel fabrication, hygienic wall cladding, safety flooring, suspended ceilings, fire suppression systems, plumbing and gas works, and equipment supply and commissioning. The scope applicable to your project will be set out in our written quotation.

3. Site surveys

We offer free site surveys to qualifying projects across Kent and the South East. A site survey is a visit by one of our directors or senior staff to measure the space, assess the building fabric, understand utility connections, discuss the brief, and take photographs. We do not charge for the survey itself.

Additionally, attending a site survey does not commit either party. We do not start design work or drawings until you place and confirm a formal order in writing.

4. Quotations

We produce quotations following a site survey and design development process and issue them in writing. Quotations set out the scope of work, equipment specified, price, and any conditions or exclusions.

  • Quotations are valid for 30 days from the date of issue unless otherwise stated.
  • Prices are exclusive of VAT, which we add at the prevailing rate.
  • Equipment prices are subject to manufacturer availability and may change before an order is placed. We will notify you of any material change before proceeding.
  • Moreover, quotations are based on site conditions observed at survey. Consequently, material changes to the site, building fabric or utilities may require a revised quotation.
  • We will not carry out work not included in the quotation without your authorisation and a written variation order or additional quote.

5. Placing an order

Furthermore, a contract between us is formed when you accept our written quotation in writing and we issue a written order acknowledgement. Verbal acceptance does not constitute a binding order.

On placing an order, we may require a deposit as set out in our quotation or payment schedule before design, fabrication or equipment procurement commences. However, the deposit is non-refundable if you subsequently cancel, except where we are in material breach of these terms.

6. Design and specifications

Where our scope includes kitchen design, we will produce CAD drawings showing the proposed layout, equipment positions, extraction design, and utility connection points, issued for your review and approval before installation begins.

  • Design drawings remain our intellectual property until all invoices have been paid in full.
  • You are responsible for confirming that the approved design meets your operational requirements before installation commences.
  • Changes to approved drawings following manufacture, fabrication or equipment ordering may incur additional charges and programme delays.
  • We design to HACCP workflow principles, DW172 ventilation standards, and relevant EHO and Building Control requirements. It remains your responsibility to obtain any required planning, building regulation, listed building consent or EHO approvals, unless we have expressly agreed in writing to assist with these.

7. Equipment supply

We procure equipment specified in our quotation from our supply chain on your behalf. Title to all equipment supplied by us does not pass to you until we receive full payment.

  • Lead times given at quotation stage are estimates. We will update you promptly if significant delays arise, but we are not liable for manufacturer or supply chain delays outside our reasonable control.
  • We supply equipment with the manufacturer’s standard warranty. We handle warranty claims in line with the relevant manufacturer’s terms.
  • You are responsible for ensuring the site is ready to receive and install equipment on the agreed programme dates. Abortive deliveries or delayed access may result in additional storage or redelivery charges.

8. Installation works

Where our scope includes installation, we will carry out or coordinate the trades required to complete your kitchen under a programme agreed with you before installation begins.

  • Our Gas Safe registered engineers carry out all gas installation work. We issue gas commissioning certificates on completion.
  • Our WIAPS-approved engineers carry out all plumbing works.
  • Our Refcom-certified engineers handle all F-Gas refrigerant works.
  • We coordinate electrical installation via our long-standing qualified trade partners.
  • You are responsible for ensuring the building’s structure, utilities and drainage are in a fit condition to receive our works at the agreed programme dates. Remediation of building fabric issues found during installation will be subject to a variation order.
  • We will keep the site in a clean and safe condition during works and will remove our own waste on completion.

9. Completion, commissioning and handover

On completion of installation, we will commission all equipment, test extraction and gas interlock systems, and carry out a full handover walkthrough with your nominated representative.

  • All certificates (gas safety, commissioning, F-gas where applicable) we issue on or shortly after completion.
  • You or your nominated representative are required to be present at the handover walkthrough. If no authorised person is available, practical completion will be deemed to have occurred and charges will be due.
  • We address snagging items identified at handover within a reasonable timescale. Minor snagging does not entitle you to withhold payment.
  • Risk in the completed installation passes to you at practical completion.

10. Payment

Our payment schedule for each project is set out in the written quotation. A typical schedule involves a deposit on order, a stage payment at equipment delivery or mid-installation, and a final payment on practical completion.

  • All invoices are payable within 14 days of the invoice date unless otherwise agreed in writing.
  • Final payment is due on or before practical completion. We reserve the right to withhold commissioning and handover documentation until we receive final payment.
  • We reserve the right to charge interest on late payments at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998, plus reasonable recovery costs.
  • Where payment is not received by the due date, we may suspend works, retain equipment and ultimately remove it from site if the project is not completed due to non-payment.

11. Your obligations

To allow us to carry out work safely and on programme, you agree to:

  • Provide safe, unobstructed access to the site and all areas within our scope at the times agreed;
  • Ensure that your building’s structure, utilities and drainage are in a fit condition to receive our works;
  • Inform us promptly of any known hazards on site, including asbestos, lead paint, structural concerns, electrical defects or contamination;
  • Obtain and maintain any landlord, planning, building regulation, listed building consent or licensing approvals required for the works, unless we have expressly agreed in writing to assist;
  • Provide a safe working environment compliant with relevant Health & Safety regulations, including appropriate welfare facilities for our workforce;
  • Not instruct unqualified persons to work on gas, electrical or refrigerant installations while our works are in progress.

12. Warranties

We warrant our installation workmanship for 12 months from practical completion, in respect of defects arising directly from the quality of our installation. This warranty does not cover:

  • Equipment defects or failures (covered by the relevant manufacturer’s warranty);
  • Damage caused by misuse, overloading, lack of maintenance, scale build-up, power surges, water supply issues or environmental factors;
  • Damage caused by third parties working on the installation after our handover;
  • Normal wear and tear in commercial kitchen use;
  • Failures arising from the underlying building fabric, utilities or structural conditions outside our scope.

13. Safety and compliance

Our engineers are Gas Safe registered (commercial catering), Refcom F-Gas certified, WIAPS-approved and QEngineer registered. Advantage Catering Equipment Ltd is CEDA-accredited and certified to ISO 9001, ISO 14001 and ISO 45001.

Where our engineers identify immediate safety risks during installation, we may halt work until we address the risk. Charges remain payable for attendance and time on site, and we will document the reason in writing.

14. Cancellations and variations

  • Before equipment is ordered: the deposit will be retained to cover design, survey and preliminary costs. No further charge applies unless additional work has been carried out beyond the deposit scope.
  • After equipment is ordered or fabrication has commenced: you will be liable for the cost of any equipment ordered, fabrication work completed, and any restocking or cancellation charges from our supply chain, plus our reasonable costs to date.
  • During installation: you will be liable for all work completed to the point of cancellation, all materials and equipment on order or delivered to site, and our reasonable costs to demobilise.

Variations to the agreed scope, specification or programme require written agreement from both parties before additional work begins. We will issue a variation order setting out the cost and programme impact.

15. Liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability which cannot lawfully be limited.

Subject to the above, our total liability arising out of or in connection with any project shall not exceed the total contract value for that project.

We are not liable for: loss of profit, loss of business, loss of revenue or loss of anticipated savings; business interruption arising from equipment supply delays or programme overruns outside our reasonable control; indirect or consequential loss of any kind; or losses arising from your failure to obtain required consents or ensure the site is in a fit condition.

We carry £5m public liability insurance and £2m professional indemnity insurance. Evidence of cover is available on written request.

16. Force majeure

We will not be liable for delays or failure to perform our obligations where such delay results from events genuinely outside our reasonable control, including manufacturer supply chain failures, extreme weather, statutory government action, or utility failures. We will notify you promptly and work to resume as soon as practicable.

17. Governing law

These terms are governed by the law of England and Wales. Any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Changes to these terms

We may update these terms from time to time. The current version will always be published on this page. For queries about these terms, contact us at sales@advantagecateringequipment.co.uk or 01304 249963.